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 Take
Our Brief Survey
We Need Your Help! Performance
Research is writing a new book for Wiley Books! Pay Attention! How to
Listen, Respond and Profit from Your Customers will be hitting book
stores in early 2010.This very
timely book will help organizations better serve their customers more
consistently. In addition, there will be suggestions on how they can
take advantage of today's social networking sites and online customer
reviews to actually increase business.
We're very excited about this work. But
here's where you come in!
We've created a short 10 question
survey to get your feedback on how involved you and/or your organization
is in using online customer reviews. This information will prove
invaluable for the new book.
Click the link to take the survey now!
Pay Attention! Survey
In addition, if you have any specific
stories, examples, anecdotes about how a customer contact site has
influenced you or a decision you've made, you can send a longer example
to the following email address:
PRA@socksoff.com. You might even be quoted in the book! |
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 101
Activities for Delivering Knock Your Socks Off Service!
Over the years as we’ve worked with thousands of customer service
professionals around the world, we have heard a common request.
Customers have wondered if any follow-up training activities existed
they could use with their service teams. What these customer service
leaders sought were short, impactful learning exercises to help
build on or reinforce ideas found in the book or workshops.
We listened and the result is
"101 Activities for Delivering Knock Your Socks Off Service!"We created the activities with
the demands of the busy customer service function in mind. Whether
you’re serving customers in a vast call center, on the floor of a
retail organization or at the window of a financial institution,
your constantly fielding customer questions, trouble-shooting
problems, learning new products or services or mastering an
ever-expanding parade of new technologies. We know there are days
when you barely have time to come up for air. That’s why most of
the activities in the book can be completed in 30 minutes or less.
Designed to be used as motivational sessions before your team starts
its work shift, as part of brown-bag lunch seminars, during regular
teambuilding sessions or as short add-ons to existing customer
service training sessions, the activities will help you sustain your
competitive service edge without the significant expense of
additional training or seminars. |
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Train the TrainerPerformance
Research Associates offers a Train the Trainer program for organizations looking to become
licensed to deliver training within their organizations.
Click here for more details. |
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Leading Extraordinary Customer Service – a public seminar. It's finally here! By customer demand, we are pleased to announce Leading Extraordinary Customer Service, a 2 day seminar based on the best-selling book, Managing Knock Your Socks off Service, is now available through the American Management Association. Click here for more details and for a location near you.
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Managing Knock Your Socks Off Service: 2nd Edition.The long
wait is over. Look for a much revised and updated version of this 2nd book in the Knock
Your Socks Off Service series soon. Chock full of new examples, new stories, new chapters,
and new techniques. |
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Delivering
Knock Your Socks Off Service: 4th Edition. With nearly a
million copies sold, this best-selling classic has been revised yet again. Look for new
chapters on providing great service to different generations, dealing with customers
around the globe, new cartoons and much more.
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Basics of
Knock Your Socks Off Customer Service: PRA is pleased to announce a new full-day
public seminar offered by National Seminars. For more information, to download a brochure,
or to check out dates in your area,
Click here. |
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Performance Research Associates, Inc.
9307 Stevens Avenue South |
Bloomington, MN 55420
PH:
612/338-8523 | EMAIL:
PRA@SocksOff.com
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