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Train the TrainerPerformance
Research Associates offers a Train the Trainer program for organizations looking to become
licensed to deliver training within their organizations.
Click here for more details. |
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Leading Extraordinary Customer Service – a public seminar. It's finally here! By customer demand, we are pleased to announce Leading Extraordinary Customer Service, a 2 day seminar based on the best-selling book, Managing Knock Your Socks off Service, is now available through the American Management Association. Click here for more details and for a location near you.
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Managing Knock Your Socks Off Service: 2nd Edition.The long
wait is over. Look for a much revised and updated version of this 2nd book in the Knock
Your Socks Off Service series soon. Chock full of new examples, new stories, new chapters,
and new techniques. |
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Delivering
Knock Your Socks Off Service: 4th Edition. With nearly a
million copies sold, this best-selling classic has been revised yet again. Look for new
chapters on providing great service to different generations, dealing with customers
around the globe, new cartoons and much more.
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Basics of
Knock Your Socks Off Customer Service: PRA is pleased to announce a new full-day
public seminar offered by National Seminars. For more information, to download a brochure,
or to check out dates in your area,
Click here. |
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Performance Research Associates, Inc.
9307 Stevens Avenue South |
Bloomington, MN 55420
PH:
612/338-8523 | EMAIL:
PRA@SocksOff.com
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