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 101
Activities for Delivering Knock Your Socks Off Service!
Over the years as we’ve worked with thousands of customer service
professionals around the world, we have heard a common request.
Customers have wondered if any follow-up training activities existed
they could use with their service teams. What these customer service
leaders sought were short, impactful learning exercises to help
build on or reinforce ideas found in the book or workshops.
We listened and the result is
"101 Activities for Delivering Knock Your Socks Off Service!"
We created the activities with
the demands of the busy customer service function in mind. Whether
you’re serving customers in a vast call center, on the floor of a
retail organization or at the window of a financial institution,
your constantly fielding customer questions, trouble-shooting
problems, learning new products or services or mastering an
ever-expanding parade of new technologies. We know there are days
when you barely have time to come up for air. That’s why most of
the activities in the book can be completed in 30 minutes or less.
Designed to be used as motivational sessions before your team starts
its work shift, as part of brown-bag lunch seminars, during regular
teambuilding sessions or as short add-ons to existing customer
service training sessions, the activities will help you sustain your
competitive service edge without the significant expense of
additional training or seminars.
Available wherever books are sold - Order Online
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Pay Attention!: How to Listen, Respond, and
Profit from Customer Feedback
