Ann Thomas brings more than twenty years’ experience in consulting and training to each of her clients. Her work has been focused in the areas of improving service quality, diversity awareness, generational differences, sales, performance management and professional development.

A senior consultant and lead facilitator with Performance Research Associates since 1999, Ann is now the sole and exclusive licensee of Performance Research Associates’ training programs.  Her clients include Atlanta Hartsfield-Jackson International Airport; Depository Trust and Clearing Corporation; Marriott ExecuStay, The Mall of America; NuCompass Mobility Services; Turner Broadcasting; Advantage Health Systems; Accenture; The Securities Exchange Commission; Daimler Chrysler; Plexent; Universities of Connecticut, Alabama, Iowa, Kansas, and Texas; Inter-American Development Bank; National Geospacial Agency; The Chicago Mercantile Exchange; and many others.

Ann does extensive volunteer work within her community.  In her off hours Ann enjoys working in her garden, walking, sailing, and spending time with her family.

Jill Applegate was project manager and client coordinator with Performance Research Associates for two decades.  She served as right hand to the late Ron Zemke for nearly fifteen years and takes seriously the responsibility of the wowing customers on a daily basis.

Jill works closely with clients to ensure that our collaborative efforts hit the mark.  Her responsiveness, attention to detail, and depth of knowledge allow her to not only talk the talk, but also walk the walk.

Jill stays busy volunteering in her church, playing the piano, watching football, and taking frequent trips to Walt Disney World and other theme parks, and is proud of her up to date roller coaster resume.